Refund policy

Refunds and returns

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged or faulty orders

If your order arrives damaged or faulty, email us within 5 days of delivery at info@botanikos.com.au with a photo of the product and the packaging. You do not need to send it back. Please throw it out. We will refund your money or send a replacement. This does not limit your rights under the Australian Consumer Law.

Other returns

If your purchase is wrongly described or breaches a consumer guarantee, email us with your proof of purchase and a photo of the product. We will refund your money or send a replacement. You do not need to send the product back.

Refund timing

Please allow up to 3 business days for your refund to be processed once we have approved your claim.

Changing or cancelling an order

You cannot change or cancel an order after it has been placed. If the order has not been dispatched, we will make an effort to accommodate your request. To change or cancel your order, email info@botanikos.com.au.